ServiceNow ITSM Developer

• Practice Cloud & Infrastructure

• Technologies Infrastructure & Cloud

• Location Paris, France

• Type Contract

Project Info:

You will be working as part of a cross-functional digital transformation team, supporting the implementation and enhancement of the client’s IT Service Management processes using ServiceNow. The project aims to modernize and automate IT operations using the ServiceNow platform in alignment with ITIL practices. Strong stakeholder engagement and rapid delivery of ITSM features will be expected.

Start Date: ASAP

Duration: 6 months (with possible extension)

Location: Paris, hybrid

Travel Requirements: 1 day a week on site, 4 remote.

Minimum Experience: 4+ years ServiceNow ITSM development

Company Type: Manufacturing

Language: English (fluent)

Functional Requirements:

• Deliver and enhance ITSM modules: Incident, Problem, Change, Request, Knowledge Management.
• Collaborate with stakeholders, process owners, and internal teams to gather and validate business requirements.
• Implement and maintain SLAs, workflows, approvals, and notifications.
• Assist in the rollout of ITIL-based best practices across the organization.
• Develop and manage Service Catalog items with associated request fulfilment flows.
• Participate in UAT, documentation, and support post-deployment.

Technical Requirements:

• 4+ years of hands-on ServiceNow ITSM development.
• Strong proficiency in JavaScript (server-side & client-side).
• Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• Customizing and configuring forms, lists, and workflows in ServiceNow.
• Familiarity with REST/SOAP API integration and Update Sets.
• Understanding of ServiceNow platform architecture and performance tuning.

Nice to Have:

• ServiceNow Certifications: CSA, CAD, or ITSM-specific certifications.
• Exposure to CMDB, Discovery, or IntegrationHub.
• Experience working in Agile/Scrum environments.
• Knowledge of Service Portal customization or front-end development (AngularJS).
• Prior experience with multi-instance/multi-tenant ServiceNow environments.

If this sounds like something of interest, reach out with your updated CV to ollie.miracco@next-ventures.com.

• share
• 
• 
• 
•