Back to search
Apply now
Ref: #69312
ServiceNow Functional Consultant
🧑💼 Job Title: ServiceNow Functional Consultant
🎯 Role Overview
We are seeking a skilled and proactive ServiceNow Functional Consultant to lead the design, configuration, and rollout of enterprise workflows across ITSM, HRSD, ITAM, and integration modules. You will collaborate with cross-functional teams to translate business requirements into scalable ServiceNow solutions that enhance operational efficiency and user experience.
🔧 Key Responsibilities
- Requirements Gathering: Engage stakeholders to capture functional and technical requirements across ITSM, HR, and ITAM domains.
- Solution Design: Architect end-to-end workflows using ServiceNow best practices, minimizing custom code.
- Configuration:
- ITSM: Incident, Problem, Change, Request Management
- HRSD: Case Management, Lifecycle Events
- ITAM: Asset lifecycle, CMDB integration
- Integrations: REST/SOAP APIs with HRIS, ERP, CMDB, and other enterprise systems
🧠 Required Skills & Qualifications
- 3+ years of hands-on experience with ServiceNow modules: ITSM, HRSD, ITAM
- Strong understanding of ITIL v3/v4 frameworks
- Experience with ServiceNow integrations (REST/SOAP, MID Server)
- Proficiency in Flow Designer, Service Catalog, CMDB, and Asset Management
- Excellent communication and stakeholder engagement skills
- Ability to create process maps and functional documentation
📜 Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist – ITSM, HRSD, or ITAM
- ITIL v4 Foundation or higher
💬 Soft Skills
- Strong analytical and problem-solving mindset
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative and client-focused approach
harry@next-ventures.com
- share
-
-
-
-
