ITOM Consultant

• Practice Cloud & Infrastructure

• Technologies ServiceNow

• Location Brussels , Belgium

• Type Contract

Summary Description:
We are looking for an experienced ITOM Expert with deep knowledge of Discovery and Service Mapping to join our team on a full-time freelance basis. The ideal candidate will work closely with stakeholders to understand business needs, translate them into technical solutions, and deliver high-quality ITOM implementations and support.

Role Type: Freelance
Start Date: Immediate / Within 1 month
Location/Language: Belgium — Hybrid (3 days remote, 2 days on site) — English + French ideally (English + Dutch also considered)

Requirements Description:

• Minimum 5 years of hands-on experience with ITOM Discovery and Service Mapping.

• Strong ability to communicate and collaborate with stakeholders across business and technical teams.

• Proven experience in translating business requirements into technical deliverables.

• Must be available to work 2 days per week on site in Belgium and 3 days remotely.

• Fluency in English is required; proficiency in French or Dutch is an advantage.

Tasks Description:

• Engage with business and IT stakeholders to define and understand requirements.

• Lead ITOM Discovery and Service Mapping activities to ensure accurate infrastructure visibility.

• Develop, analyse, and document use cases and technical solutions.

• Provide expert-level guidance on ITOM best practices and architecture.

• Drive continuous improvement and support operational excellence.

• Produce clear documentation on workflows, configurations, and solutions.

Essential Skills/Experience Description:

• 5+ years of ITOM Discovery and Service Mapping experience.

• Excellent stakeholder engagement and communication skills.

• Strong analytical and problem-solving abilities.

• Ability to work independently in a hybrid environment.

• Fluency in English.

Desirable Skills/Additional Information Description:

• Proficiency in French and/or Dutch.

• Experience in enterprise environments.

• Familiarity with ITSM/ITOM best practices and tools such as ServiceNow.

• Relevant certifications or training are a plus.

  If this sounds like somehthing of interest, email me at: ollie.miracco@next-ventures.com

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