D365FO Support Consultant

• Practice Business Applications

• Technologies Microsoft Dynamics Jobs

• Location Remote, Brazil

• Type Contract

A leading medical technology organization is looking for a skilled D365FO Support Consultant based in Brazil to provide functional and technical support to their European users.

Working remotely from Brazil during Central European Time (CET) business hours (8:00 AM to 6:00 PM), you will be responsible for supporting their ERP system’s stability, users, and collaborating with international teams to ensure smooth day-to-day operations.

Key Responsibilities

• Deliver functional and technical support for D365FO users across Europe, focusing on modules such as Finance, Procurement, Inventory, and Supply Chain.
• Troubleshoot and resolve system and user issues in a timely manner.
• Work closely with internal IT teams and external partners to escalate and resolve incidents.
• Monitor system health and suggest improvements to optimize performance.
• Document issues, resolutions, and develop user guides tailored to the business.
• Support testing of updates, patches, and new functionality.
• Assist in user training and promote ERP adoption.
• Engage with Microsoft support as needed for advanced technical cases.

Requirements

• At least 5 years’ experience supporting Microsoft Dynamics 365 Finance and Operations (D365FO) or AX 2012.
• Strong functional knowledge of key D365FO modules related to finance and supply chain processes.
• Proven troubleshooting and problem-solving abilities.
• Fluent in Portuguese and English (spoken and written).
• Available to work remotely from Brazil during CET business hours (8:00 AM to 6:00 PM).
• Excellent communication and documentation skills.

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