SAP Support Lead

• Practice SAP

• Technologies SAP Technology Jobs

• Location London, - None Specified -

• Type Contract

Job Title: SAP Support Lead 
Duration: 6 months
Rate: £600 per day outside IR35
Location: Local Council (1 day per week onsite)

Overview
Experienced SAP Support Lead required to establish and lead a support function following a major SAP implementation. You’ll manage hypercare, stabilise the platform, and transition into BAU support.

Key Responsibilities

• Set up SAP support model, processes, and SLAs
• Lead and manage hypercare phase
• Triage and resolve incidents across functional/technical teams
• Transition support into BAU operations
• Manage third-party vendors and stakeholders
• Implement reporting, governance, and continuous improvement

Key Experience

• Proven SAP Support/Service Lead experience
• Strong background in hypercare and support setup
• Knowledge of SAP modules (e.g. S/4HANA, Finance, HR, Procurement)
• ITIL-aligned service management experience
• Public sector experience desirable

Deliverables

• Established support function with SLAs
• Successful hypercare and BAU transition
• Clear documentation and reporting framework

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